Refund Policy

We offer a 30-day money-back guarantee for WORDaLIVE prepaid time pack purchases.

Refund period

If you are not satisfied with your purchase, you can request a refund within 30 days of the order date.

How to request a refund

Refunds are processed by Paddle, our Merchant of Record. To request a refund, visit https://paddle.net/support or contact baehs@mmcnyc.org for help locating your order.

Processing

Approved refunds are returned to the original payment method according to Paddle's refund process and your payment provider's timing.